Frequently asked questions

Using the real road distance, the estimated loading and driving time, the van size and any extras you choose (helpers, floors without a lift, assembly, packing). The calculator shows you the breakdown.

It’s an estimate. Before the job we confirm a fixed price based on the actual load and access details.

We’ll confirm the available payment methods when you book.

For small jobs, a day or two is usually enough. For home moves we recommend a week, especially at the end of the month. If it’s urgent, call us and we’ll check availability.

Yes, subject to availability. Tick the urgent option in the calculator or call us to confirm straight away.

The driver helps with loading and unloading. For heavy items or floors without a lift, you can add one or two helpers and enter the floors in the calculator.

We don’t carry dangerous goods, flammable or illegal substances, animals, or passengers as a service. If you’re unsure about something, ask us before booking.

Your load travels protected with blankets and straps, and we’ll explain the cover in place when we confirm the job.

Yes. Every job is invoiced, and for regular customers we can agree periodic invoicing.

Yes. We’ll explain the cancellation and rescheduling terms when we confirm the job.